Terms & Conditions

By using the Heat Cafe website and placing an order, you agree to these Terms & Conditions. If you do not agree, please do not use the service.

You must create an account with accurate details to place an order. You are responsible for keeping your login details secure and for all activity on your account.

All prices are shown in UAE Dirhams (AED) and include applicable charges shown at checkout. Prices and menu availability may change at any time.

An order is confirmed once it is placed successfully and payment (for card orders) is received. We may refuse or cancel an order if an item is unavailable, if there is a pricing error, or if we cannot deliver to your location.

A minimum order value and a delivery fee may apply depending on your order and location, as shown at checkout.

We accept payment by card (processed securely by Stripe) and Cash on Delivery, where available. Cash on Delivery may not be available above a certain order value.

By paying with a card you confirm that you are authorised to use it.

Because food is prepared fresh to order, no cancellation or refund is allowed once your order has been placed. Please review your order carefully before confirming.

If there is a problem with your order, contact us as soon as possible and we will do our best to make it right.

Delivery times are estimates and may vary with demand, weather and traffic. Please make sure your address and phone number are correct so our rider can reach you.

For pickup orders, please collect your order from the branch you selected within a reasonable time.

Promo codes are subject to their own conditions (minimum order, expiry, and usage limits) and may be withdrawn at any time. They cannot be exchanged for cash.

Nutritional information is provided as a guide. If you have a food allergy or dietary requirement, please contact the branch before ordering, as our dishes are prepared in kitchens that handle many ingredients.

We provide the service with reasonable care but do not guarantee the website will always be uninterrupted or error-free. To the extent permitted by law, our liability for any order is limited to the value of that order.

These terms are governed by the laws of the United Arab Emirates, and any dispute is subject to the courts of Dubai.

For any questions about these terms, contact us at info@heatcafe.ae or 800-328.